These terms and using your AuthPAY account

These legal terms are between you and AuthPAY Limited (AuthPAY/us/we), and you agree to them by using the AuthPAY app. Your AuthPAY account is a UK current account for both individuals and businesses. It would be best to read this along with our Data Privacy Notice and the relevant Account Schedule.

• Account Schedule - Personal
• Account Schedule - Business

Who are we?

AuthPAY Limited is an Authorised Electronic Money Institution regulated by the Financial Conduct Authority (Firm Reference No. 931876) with permission to issue electronic money (e-money) and provide payment services. We are registered in England. Registered No. 12738270. Our Registered Office Address is situated at 13 Maddox Street, London, England, W1S 2QG.

How to contact us ?

You can contact us:

Live Chat at	https://authpay.co.uk
Email us at	support@authpay.co.uk
Or send a letter to	13 Maddox Street, London, England, W1S 2QG.

How we'll contact you and send documents.

Using the AuthPAY website, email, phone or mail to your home address, we'll:

• - contact you in English.
• - send you any agreements, statements and other notices.

We also send you instant notifications when you spend or receive money. Please let us know as soon as possible if any of your contact details change, including if you move abroad.

Making payments.

You need enough money in your account to make payments

Your AuthPAY current account works as your single payment account. This means we'll reject a payment if you don't have enough money in your account. You can find information on your transactions in the app. We'll also email your bank statements to you each month, which you can opt out of using the unsubscribe link.

When we won't make a payment

We may refuse to make a payment or reject an incoming one if:

• it breaches our legal or regulatory obligations
• it's outside our risk appetite
• we suspect you're a victim of fraud
• your instructions are unclear
• we suspect criminal activity on your account
• it goes over your payment limits (you'll find these in your app; they might change over time).

We can take the money you owe us from your available balance

We have the right to reduce or pay off fees you owe us using any available credit balance in your account.

Domestic UK transfers

Information we need to make the payment

• the recipient's name
• the recipient's account number and sort code
• the account type

Ways you consent to making the payment

• Enter your PIN.
• Enter a security code.
• Prove it's you with fingerprint or facial recognition.

Withdrawing consent

• Once you've given consent, you can't withdraw it.
• If you schedule a future payment, we'll treat it as you giving consent on the payment date.

How long the payment takes

• Faster Payments usually go through instantly but can take up to 2 hours. If you ask us to send the payment in the future, then we'll send it on the date you choose.
• Other bank transfers will usually take up to 1 working day but could take longer for technical, regulatory or legal reasons.

How long the payment takes

By accepting these terms, you agree to AuthPay using your information to make and receive payments on your account. We'll have to close your account if you're no longer happy for us to use your information. But we may keep your personal data and use it where we have lawful grounds to do so. For example, we may keep any records we need to keep for regulatory reasons (see our Data Privacy Notice). We may share your data with third parties, like fraud prevention agencies, to make AuthPAY safer. For more information, see the ‘The information we hold about you and how we use it’ section in our Data Privacy Notice.

Fees and charges

Our Fees Document explains what we will charge you for using the main services on your current account.

If something goes wrong

English law applies to this agreement, and English courts will settle disputes. Please keep your phone and security details safe at all times. If we find any security issues affecting your account, we'll contact you using one of our usual channels as soon as possible. If you see transactions in the app that look wrong, you must tell us as soon as possible. If you don't let us know within 13 months from the date the money leaves your account, you might not be able to get the money back. Money may be paid into your account by mistake or due to fraudulent activity. If this happens, you allow us to remove the equivalent amount from your account or return the payment to the sender, even if this leaves you overdrawn. We don't need to tell you before we do this, and we may also provide details about you to the sender's bank to help them get the money back. You're responsible for ensuring your device can run the AuthPAY app (which we update regularly). Sometimes, important information won't show correctly on older operating systems, and we can't guarantee that all features in your AuthPAY app will work as expected on older operating systems.

How we protect Customer funds

AuthPAY does not offer deposit or savings accounts and is not part of the Financial Services Compensation Scheme or the Deposit Guarantee Scheme. Customer funds are kept separate from our own assets and are held at ClearBank.

Our responsibility to you

We are not responsible to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. None of these terms affect your legal rights as a consumer. You can find more information on the Competition and Markets Authority's or Financial Ombudsman Service's websites. These terms don't exclude or limit our liability to you where it's against the law for us to do so. We're responsible to you for any foreseeable loss and damage we cause. When we say ‘foreseeable,’ this means we could or should have expected those losses. This includes if we breach the terms of this contract or fail to use reasonable care or skill when providing services to you. For example, we'll usually refund your money if:

• it was taken after you instructed us to freeze your account unless you acted fraudulently
• we should've applied strong customer authentication, but we didn't unless you acted fraudulently
• someone makes a payment without your permission.

We'll also refund any money you lose if we make mistakes with your payments. We can help by speaking to other banks to make sure they treat any payment we send late as if it was sent on time. Examples of when you won't be able to claim back money you've lost may include if:

• you gave us incorrect instructions, or we can prove that the bank we sent your payment to received it (although we'll still try to help you recover your money)
• you purposefully didn't keep your phone or other security details safe, you were very negligent in not keeping them safe, you gave them to someone else, or your account is overdrawn
• you acted fraudulently.

We're not responsible for any loss or damage (direct or indirect) caused by something beyond our reasonable control. We're also not responsible for any loss or damage (direct and indirect) if something is unavoidable despite our using reasonable care and skill to avoid it. This may include:

• hardware breakdowns
• actions or decisions taken to comply with legal or regulatory requirements
• delays or failures caused by third-party industrial action
• problems with a third-party system or network (including power outages)
• data-processing failures.

So you won't be able to claim back the money you lost if your losses resulted from circumstances that we couldn't or shouldn't have been expected to know about.

Closing your account

Once this agreement has started, it won't end until you or we end it. You can cancel your account within the first 14 days of opening it or close it at any other time. If you'd like to, please get in touch with us. You'll need to repay any money you owe us under this agreement before we can close your account. Once we've closed it, you won't be able to access your account. You'll lose access to any features that you pay for, except for special offers you've already taken out with other providers. We can close your account by giving you at least 2 months' notice. We may close your account immediately and/or app if we believe you've:

• broken the law (or attempted to break the law)
• broken the terms of this agreement
• put us in a position where we might break the law or are at risk of action from a regulator, law enforcement agency or government body
• given us false information
• had a change in circumstances, which means you're no longer eligible for a current account
• given a third-party control of your account (unless you've formally agreed to this with us or are legally allowed to)
• been abusive to anyone at AuthPAY or a member of our community.

How to make a complaint

If you have a complaint, please don't hesitate to contact us. We'll do our best to fix the problem. If you're still not happy, you may be able to refer your complaint to the Financial Ombudsman Service and/or the Financial Conduct Authority.

Making changes

This agreement will always be available in the app and on our website. We can change our charges, interest rates, the terms of this agreement, or any other agreement to which these terms occasionally apply. This includes introducing new charges or rates and charging in a different way. We may make these changes, including fees we charge, because of changes to:

• Law, regulation, industry codes or Financial Ombudsman, court or regulator decisions
• The cost of providing your account and running our business, for example, a change in our cost of funding, technology (including our systems) and service costs
• The way we need to charge for our products or services, for example, if we change our prices to make our business more sustainable or profitable
• The banking or financial services system or
• We decided that our business needs to change to offer products and services differently, for example, so they're easier to understand or better reflect how our customers want to use AuthPAY.

We can make favourable changes to these terms and charges for any reason and proportionate changes for any other balanced and valid reason that impacts us or your account. If we make changes that are clearly in your favour or are required by law or regulation, we'll tell you once we've made them. Otherwise, we'll give you two months' notice and explain our reasons in the most secure way, using one of our usual channels.

If you disagree with these changes, let us know, and we'll close your account fee-free. We'll transfer any money in the account to another account of yours, and you'll need to pay back any money you owe us. If we don't hear from you before the changes take effect, we'll assume you're happy and accept our changes.